At invino, it’s our mission to share the world’s best wines at the guaranteed best values online. Wines that are well known (and loved) and new discoveries alike.
While we work hard to provide our Members with as much information as possible, to make selections that best fit their personal tastes, the reality is we cannot assure every bottle will be enjoyed by every person.For that reason, we offer our Members our Palate Guarantee.
If you ever purchase a wine that you do not enjoy, simply contact us within 90 days of purchase for an instant credit to your account. Simple as that.
A unique guarantee, it’s all to support our mission for our Members to further explore and discover new and exciting wines.
If for any reason you experience a problem with the quality/taste of a bottle, we invite you to please email us at firstname.lastname@example.org within 90 days of your purchase for an instant credit (minus the cost of shipping and tax) to your account. Simply provide the details of how the wine did not meet your satisfaction, and we’ll take it from there. Your Insider Credits will then be available to use on any future wine you’d like.
In the event you have unopened bottles to return, we will happily send you a return label and will process the same form of Insider credits.